Admissions

Admissions at Avalon Malibu: A Personalized Path to Healing

With 15 years of experience providing individualized mental health and addiction treatment, Avalon Malibu offers a trusted, clinically grounded admissions process designed to support both clients and families.

At Avalon Malibu, we understand that deciding to seek help, whether for mental health, substance use, or both, is a deeply personal and sometimes overwhelming step. That’s why our admissions process is designed to be clear, compassionate, and as seamless as possible, offering immediate support from the moment you reach out.

Our team of experienced admissions specialists is here to listen, answer your questions, and guide you through every stage of entry into care.

What to Expect When You Contact Us

When you reach out to Avalon Malibu, an admissions specialist will:

Learn more about your current situation and needs
Answer any questions about our programs, facilities, and therapeutic approach
Collect basic contact and insurance information to begin verifying benefits
Assist with any travel logistics, including transportation and accommodations

From first contact to arrival, we handle the details so you can focus on healing.

Comprehensive Assessment & Individualized Treatment Planning

Upon admission, you’ll receive a full clinical assessment that includes:

A detailed review of your medical and psychological history
A substance use screening (if applicable)
An opportunity to discuss your goals and ask any questions

Based on this assessment, your care team, including a dedicated individual therapist and client advocate, will create a personalized treatment plan tailored to your unique background, preferences, and recovery goals.

Ongoing Evaluation and Care Coordination

At Avalon Malibu, treatment is not static. Each client’s progress is reviewed weekly by our multidisciplinary team, and care plans are continually refined to ensure the most effective support.

Whether you’re here for primary mental health care, dual diagnosis, or substance use treatment, you can expect:

Thoughtful, expert-driven care
Responsive adjustments to your treatment
A supportive environment that honors your autonomy and individuality

Committed to Excellence in Care and Treatment

Avalon Malibu is licensed by the Department of Social Services (DSS), certified by the Department of Health Care Services (DHCS), and accredited by The Joint Commission (JCAHO). DHCS certification covers our residential and clinical treatment services in accordance with California Health and Safety Code and applicable Title 22 regulations. For transparency, you can view the list of facilities currently on probation, with revoked certifications, or under temporary suspension on the California Department of Health Care Services (DHCS) website https://www.dhcs.ca.gov/provgovpart/SUD-LCR/Pages/SUS-REV-NOV.aspx

In-Depth Diagnostics and Treatment Planning

At Avalon Malibu, our core principle of mindfulness is reflected in the customized treatment plans we create for each client.

A representatives from each discipline meets clients to understand their personal stories and medical history, providing diagnostic testing to form expert, tailored treatment plans that include hand-selected therapies integrated into holistic approaches for the most positive therapeutic outcomes.

Our Streamlined Intake Process

From the moment you arrive at Avalon Malibu, clients enter a dedicated healing space where the natural landscape and oceanfront setting provides the perfect backdrop for a somatic experience.

Intake specialists lead you through necessary paperwork, provide a comprehensive welcome package, answer questions, offer a guided tour of the oceanfront estate, and accompany residents to their luxurious private rooms for a brief respite before beginning the healing process.

Health Insurance Coverage

Our trained financial coordinators will guide families and clients through insurance details, substance abuse coverage, and ancillary outpatient services covered under individual policies. We are here to support you every step of the way.

What to Bring to Avalon Malibu

Preparing for residential treatment can feel overwhelming. Our admissions team is here to make your transition as seamless and comfortable as possible. Avalon Malibu is designed to feel like home, and most personal essentials are welcome.

Items Avalon Malibu Provides to Each Client

Avalon Malibu provides each client with a refined residential environment designed for comfort, privacy, and ease – allowing full focus on treatment and recovery.

Avalon Malibu provides the following items to each client:

Thoughtfully appointed private suites featuring premium bedding, layered linens, and a curated pillow selection
Plush bath, spa, pool, and beach towels
Luxurious bath robe and yoga mat
Daily housekeeping and linen service
Laundry service for personal clothing
A private personal journal for reflection and therapeutic work
Cell phone and computer charging stations in every private suite. Use of personal electronic devices is subject to clinical approval and program guidelines.
Access to a large-screen television in designated recreation and common areas
A thoughtfully curated library of books, games, and puzzles for leisure and reflection
Private outdoor relaxation areas with ocean, pool, or garden access
Seasonally inspired Chef-prepared gourmet meals prepared to individual preferences beginning with a freshly cooked breakfast
Customized dietary accommodations prepared on site
A variety of fresh and specialty snacks are available during designated hours consistent with clinical guidelines.
A curated selection of specialty teas, international coffees, and alternative milks
On-site concierge or client services coordination

To maintain a safe and supportive environment, certain items are not permitted. Technology use is structured and guided by the clinical team to support treatment goals. Our admissions team will review all restrictions with clients prior to arrival and is always available to answer questions.

Electronics & Technology Use

We understand that life, work, and family responsibilities do not pause when someone enters treatment. At Avalon Malibu, we take a balanced and individualized approach to technology use.

Clients may bring cell phones, laptops, and tablets, and limited use is permitted based on clinical appropriateness and individual treatment needs. Free Wi-Fi is available throughout the facility. Internet and device access is structured to support healing while allowing clients to remain connected to essential personal and professional obligations.

Technology use is guided by the following principles:

• Use should never interfere with treatment, therapy, or recovery progress
• Respect for privacy, boundaries, and the therapeutic environment is required
• Device access may be adjusted by the clinical team when clinically indicated
• Media-free periods may occasionally be recommended to support deeper therapeutic work

Our goal is not restriction, but intentional use – ensuring technology supports, rather than distracts from, the recovery process.